Privacy Policy

Effective Date: 22 May 2024

Last Updated: 1 Feb 2025

Grexa AI Private Limited (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or interact with our services.

1. Scope of This Privacy Policy
This Privacy Policy applies to all users, customers, and partners who use our SaaS-based marketing solutions, including but not limited to Google Ads optimization, automated lead generation, and business intelligence analytics. It governs all data processing activities undertaken by Grexa AI Private Limited in compliance with applicable Indian laws, including the Information Technology Act, 2000 and associated rules.

2. Information We Collect
We collect different types of data to provide and improve our services, including:

a) Information You Provide Directly
– Account registration details (Name, Business Name, Email, Phone Number, Billing Details, etc.)
– Payment and billing information
– Customer support communications
– Marketing preferences and survey responses

b) Information Collected Automatically
– Device and usage data (IP address, browser type, device information, access logs)
– Interaction data (features used, pages visited, time spent on the platform)
– Cookies and tracking technologies

c) Information from Third Parties
– Data from business directories or public databases
– Integration data from third-party platforms (Google Ads, CRM tools, etc.)

3. How We Use Your Information
We use the collected data for the following purposes:
– To provide, maintain, and improve our SaaS platform
– To manage your account and facilitate billing
– To enhance user experience and optimize performance
– To communicate service updates, offers, and promotional content
– To comply with legal obligations and prevent fraudulent activities
– To analyze trends and usage patterns to enhance service efficiency

4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your data in the following scenarios:
– With Service Providers: Third-party vendors who assist in hosting, payment processing, analytics, or other operational support.
– With Business Partners: When integrating with third-party tools (e.g., Google Ads, CRMs), with your explicit consent.
– For Legal Compliance: When required by law enforcement, regulatory authorities, or to enforce our terms of service.
– Corporate Transactions: If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.

5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
– Encryption of sensitive data
– Access controls and authentication mechanisms
– Regular security audits and compliance reviews

However, no data transmission or storage system is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you request account deletion, we may retain limited data for legal and operational purposes.

7. Your Rights and Choices
As a user, you have the following rights:
– Access and Correction: You can request access to or correction of your personal data.
– Data Deletion: You can request deletion of your data, subject to legal and operational constraints.
– Opt-Out: You can unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [email protected].

8. Third-Party Links and Services
Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any data.

9. Compliance with Indian Data Protection Laws
This Privacy Policy is in compliance with the Information Technology Act, 2000, and the upcoming Digital Personal Data Protection Act (DPDP), 2023. We ensure adherence to data minimization, lawful processing, and user consent principles.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:

Grexa AI Private Limited
Maithili’s Signet, 704, Opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
Email: [email protected]
Phone: +91 8976041042
Website: https://grexa.ai