Refund Policy

Effective Date: 22 May 2024

Last Updated: 1 Feb 2025

At Grexa AI Private Limited (Grexa, we, us, or our), we strive to provide high-quality SaaS services. This Refund Policy outlines the terms under which refunds may be granted for purchases made on our platform.

1. Eligibility for Refunds
Refunds may be provided in the following cases:
– If you are charged incorrectly due to a billing error.
– If the service is not delivered as promised due to a technical failure on our part.
– If you cancel your subscription within the specified refund period, if applicable.

2. Non-Refundable Services
The following are non-refundable:
– One-time setup fees or customization fees.
– Subscription fees for services that have already been used.
– Any third-party fees associated with integrations or tools used with our platform.

3. Subscription Cancellation and Refunds
– Customers can cancel their subscription at any time through their account settings.
– If cancellation occurs within the trial period, if applicable, a full refund may be issued.
– Refunds for prepaid subscription plans will be prorated only if explicitly mentioned in the service agreement.
– Refund requests must be made within seven days of the charge.

4. Requesting a Refund
To request a refund, please contact our support team at [email protected] with the following details:
– Your account details.
– Transaction ID or payment receipt.
– Reason for the refund request.

Refund requests will be processed within seven to ten business days.

5. Chargebacks and Disputes
If a chargeback or dispute is initiated with your payment provider, your account may be temporarily suspended while we investigate the issue. We encourage customers to contact us directly to resolve any payment concerns before initiating a chargeback.

6. Changes to the Refund Policy
Grexa AI Private Limited reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website, and continued use of our services after changes indicates your acceptance of the revised terms.

7. Contact Information
For any questions regarding our Refund Policy, please contact us.

Grexa AI Private Limited
Maithili’s Signet, 704, Opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
Email: [email protected]
Phone: +91 8976041042
Website: https://grexa.ai