Refund and Cancellation Policy

Effective Date: 22 May 2024

Last Updated: 22 October 2026

Grexa AI Private Limited ("Grexa", "we", "us") provides AI marketing software and services to local businesses. This policy explains how cancellations and refunds work for our plans.

1. Refunds

Our plans are prepaid for a fixed term and are priced for that term. Except as provided below or required by applicable law, the fee for your plan is not refundable once paid, including any unused time after cancellation, setup or onboarding work already done, and credits or third-party costs already used. We recommend going through our free tools, a demo and the plan details before purchasing.

Refunds are issued in these situations:

• Billing error. If you were charged twice for the same invoice or charged more than the amount agreed with you, the extra amount will be refunded. Let us know within 30 days of the charge.
• Account not activated. If your account is not activated within 30 days of payment due to a delay on our part, you can request a full refund. This does not apply where activation is pending on information or access required from you.
• Agent downtime. If the Grexa AI Agent is not working because of an issue on our side for more than 10% of your subscription period, we will refund the fee for the period it was unavailable.

Lower-than-expected leads, reviews or sales on their own do not qualify for a refund, since results depend on your business, your data, usage, your market and third-party platforms. This does not affect claims about features or services agreed at purchase that were not provided.

Any refund, credit or plan adjustment agreed with you in writing by Grexa will be honoured as agreed.

2. Cancelling your plan

• Cancelling stops future renewals. It does not refund the current term, which stays active until it ends.
• You can cancel anytime by writing to [email protected]. Your cancellation is effective from the date of your request, and we will confirm it along with the date your access ends.
• Plans are prepaid for the term shown on your invoice, starting from the date of purchase. Any free days offered are included in this term and do not change the start date. Plan changes apply from the next billing cycle.

3. Refund process

To request a refund, write to [email protected] with your registered mobile number or email, the transaction ID or payment receipt, and details of the issue. We will acknowledge your request within 48 hours and may ask for a few details to verify it. Approved refunds are processed to the original payment method, or to a verified account of the original purchaser where the payment provider allows. It can take up to 7-10 business days for the refund amount to reflect in your payment method.

4. Chargebacks and disputes

If a chargeback or dispute is raised with your bank or payment provider, we may share relevant records such as your order details, the policy and plan scope accepted at purchase, communications and service records for the bank to review. Services linked to a disputed charge may be paused while the dispute is open. Reaching out to us first usually resolves things faster.

5. Changes to this policy

We may update this policy from time to time. Updates are posted on this page with a new date and apply to purchases made after that date.

6. Contact

• Grexa AI Private Limited
• BSEL Tech Park, B 906, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
• Email: [email protected]
• Phone: +91 8433662884
• Website: https://grexa.ai