Terms & Conditions

These Terms of Use, together with our Privacy Policy and any additional terms or information incorporated by reference (collectively, the “Terms”), govern your access to and use of our website Grexa.ai (including related domains), the Software-as-a-Service (SaaS) platform, and mobile application (collectively, the “Platform”), as well as the services, data, notifications, and content provided through them (collectively, the “Services”).

Please carefully review these Terms before using the Services or accessing the Platform to avail the Services. The Terms constitute a binding legal agreement between You (also referred to as "Your", "User") and Grexa AI Private Limited (also referred to as "Grexa", "Company", "Us", "We", "Our").

By accepting the Terms and accessing the Platform to use the Services, you agree to be bound by and comply with these Terms. We may modify or amend these Terms or change any features of the Services at any time without notice to You. The current version of these Terms can be viewed by clicking on the "Terms of Use" link posted on the Platform. You accept the Terms by using the Services and any updates to these Terms by continuing to use the Services after we modify them.

Definitions

"Account" refers to the User's account, which grants access to specific areas of the Platform and enables the User to utilise the Services.
"Content" shall mean the information, data products, services, and documentation made available as part of the various Services.
"Credentials" shall mean the username, password, authentication code, security key, or any other information or method provided to or used by a User to access and utilise the Services.
"Intellectual Property Rights" means all patents, patent applications, business processes, data rights, copyrights, trade names, trademarks, designs, trade secrets, know-how, integrated circuits, or any other intellectual property rights, whether registered or unregistered, that arise or are enforceable under Indian law or the law of any other jurisdiction.
"Personal Information" shall refer to any information that relates to an identified or identifiable individual, which includes full name, contact number, email ID, country, nationality, organisation, and designation.
"Service Plan" refers to the plan under which Services are provided according to the Terms of Use. Depending on the agreed Service Plan, different functionalities of the Service will be accessible to Users, and different pricing may be applicable.

Consent

By accessing, registering or using the Platform, You agree to be bound by the Terms for availing the Services offered by Us. If You do not agree with any part of the Terms, please do not continue to use or access the Platform or avail the Services.

If You are under 18 years of age, please do not use the Platform. By accepting the Terms, registering, and accessing the Platform, You hereby represent and warrant that You are over 18 years of age and have the legal right, authority, and capacity to be bound by the Terms and to utilise the Services.

User Registration

You may need to register to access some of Our Services. You agree to keep Your Credentials confidential and will be responsible for all activity on Your Account and Credentials. We reserve the right to remove, reclaim, or change a username You select if We determine, at our sole discretion, that the username is inappropriate, obscene, or otherwise objectionable. Grexa may assume that all actions taken after account authentication are performed under the supervision and with the approval of the User. The User must notify Grexa immediately if they suspect any abuse or unauthorised access to their Account.

The Services may be integrated with third-party products and/or services. Such integration may only take place if the User first registers with the relevant third party and agrees to the applicable terms and conditions for those third-party products and/or services. Grexa will not be liable or responsible for the performance of such third-party products and/or services in relation to their integration with the Services.

Use of Grexa

The Platform, including the Services therein, can only be accessed or used by You solely for purposes that are permitted by the Terms.
It is Your responsibility to review the Terms available on the Platform and to comply with them.
The Services can be accessed by using the Platform or by registering/signing up through the Platform.
You agree to provide true, complete, and accurate information when You sign up or register on the Platform to access the Services. We accept no responsibility for the authenticity or correctness of the Personal Information supplied by the User.
You are obliged to do everything reasonably required and expected to ensure that the Services are carried out correctly and promptly. Specifically, the User will ensure that all information marked by Grexa as essential or that the User should reasonably recognise as necessary for performing the Services is provided to Grexa in a timely manner. The User also ensures that the Information and details are accurate, complete, and current.
You are not permitted to upload or share any information that is false, misleading, libellous, blasphemous, defamatory, pornographic, obscene, harassing, hateful, or containing graphic videos or images.
You acknowledge that the information You upload on the Platform does not violate or infringe any third-party Intellectual Property Rights, data protection rights, consumer protection laws, advertising laws/regulations, or otherwise invasive of any other person's privacy.
You agree to promptly notify Grexa of any actual or suspected third-party use of Your Account. While Grexa employs robust security measures, including data encryption, You acknowledge the inherent risks of online activities and agree to cooperate with Us in maintaining a secure environment. Grexa shall not be responsible for such unauthorised use of Your Account, and any loss of Information or Content caused to You or the Company shall be solely Your liability.
We accept no responsibility for any information you share with us, except for maintaining reasonable security as outlined in the Terms.
You agree not to access the Services to monitor their performance, availability, or functionality, nor for any other benchmarking or competitive reasons.

Your use of our Services

Subject to Your compliance with the Terms, We grant You a non-exclusive, non-transferable, revocable license to:

Access the Platform;
Sign up and avail the Services;
Download or print a copy of any portion of the Content to which you have properly gained access,

Solely for Your personal, non-commercial use or internal business purpose.

Unless specified in this section or elsewhere in the Terms, no part of the Services, Content, or marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without Our explicit prior written consent.

If you wish to use the Services, Content, or any of Grexa's Intellectual Property beyond what is specified in this section or elsewhere in the Terms of Use, please direct your request to: [email protected] If we ever grant You permission to post, reproduce, or publicly display any part of our Services or Content, You must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice is visible when posting, reproducing, or displaying our content.

We reserve all rights not expressly granted to You in and to the Services, Content and Our Intellectual Property. Any breach of the Intellectual Property Rights will constitute a material breach of the Terms of Use, and Your right to use Our Services will terminate immediately.

Access to the Services and duration of Service plans

The scope of the User's access to the Services will be determined by the agreed Service Plan. If no service plan is availed, or if an agreed-upon Service Plan expires or is terminated, the User will not be able to access certain Services until the User purchases a new Service Plan.
If the accepted quotation for a Service Plan specifies that the Service Plan will be valid for a specified initial period, it will, at the end of that period, be automatically renewed for the same duration (hereinafter: "Renewal Period"), unless the User opts out of renewal at least one (1) day prior to the start of the Renewal Period.
The terms, conditions, and pricing during the initial period will also apply to the Renewal Periods. Grexa will give written notice to the User of any changes to the scope of Services and/or an increase in pricing at least one (1) week before these changes take effect. Grexa can also provide immediate written notice of any amended scope of Services and/or pricing increase. Continuing to use the Services after the amended terms, Services, and/or pricing come into force will indicate acceptance of the updated terms, conditions, and pricing.
The User may accept a new Service Plan at any time, which will immediately replace the previous one. The terms, conditions, and pricing of the new Service Plan will then automatically apply to the Agreement. In such cases, the User will not be entitled to a refund or discount for any unused portion of the terminated Service Plan.
If the User fails to pay any amount payable by them under the Terms or otherwise, Grexa reserves the right to restrict access to the Services until such payment is received.
No refund of any Fees shall be granted under any circumstances.

General Restrictions on Use

Your use of the Services on the Platform shall be subject to the following restrictions:

You agree not to impersonate any individual or falsely claim or otherwise misrepresent your association with any person.
You must not try to decode, reverse engineer, decompile, or extract the source code or any other proprietary information of the Platform.
You shall not abet or aid or attempt to, whether directly or indirectly, gain unauthorised access to Grexa’s accounts, computer systems, blockchain, servers, clouds, or networks connected thereto, through hacking, password mining or any other means.
You are not authorised to frame, scrape or mirror the Platform or materials or pages contained herein on any other website, web page or any other server.
You must not use any automated systems to copy, access, acquire, transfer, or monitor any part of the Services offered here or to create your collection, compilation, database, or directory of such data without written permission from Us.
You agree not to engage in any unlawful, unauthorised, or illegal activities on the Platform that could cause damage, embarrassment, or adverse publicity to Us or any third party.
You shall not circumvent, decrypt, remove, reverse engineer, or otherwise interfere with or alter the usage rules or bypass any digital rights management features associated with the Information or alter, modify, or remove any proprietary notices (including copyright notices) or any other technologies used to control access to or usage of the Information or its identifying information.
You agree not to upload any Content that contains any elements that are hateful, racially, or ethnically objectionable, unlawful, or disparaging in any manner whatsoever.
You must not post, upload, display, or share any Content or information that contains software viruses or other computer codes, files, or programmes designed to interrupt, destroy, or limit the functionality of our Platform or any of its pages/features.
You must ensure that no part of the Information You upload or Your use of the Platform is in violation of any laws, rules, or regulations in force.
You shall not trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information such as user passwords.
You shall not use the Services in a manner inconsistent with any applicable laws or regulations.
You shall not use the Services as part of any effort to compete with Us or otherwise use the Content therein for any revenue generating endeavour.
You shall not use the Platform in any manner that could disable, overload, damage, or impair the Platform or interfere with any other party's use of the Platform.
You shall not store or transmit infringing, libelous, or otherwise unlawful or tortious material or store or transmit material in violation of third-party rights;
You shall not transfer, sell, sublicense, monetise, or make the functionality of the Services available to any third party.

Termination and Suspension of Accounts

If it is found that You are in violation of the Terms of Use, including the violation of the general restrictions of use highlighted above and the valid use as laid down herein, You shall be notified of such violation, and after a reasonable period, the account shall be terminated or suspended, as the case may be.

Violation of the Terms includes, but is not limited to:

Misuse of the Services, such as attempting to access unauthorised data, engaging in spamming or phishing, or uploading illegal content;
Violating any of the General Restrictions on Use;
Providing false or misleading Information during registration or use of the Services;
Infringing upon the Intellectual Property Rights of Grexa or any third party.
Engaging in fraudulent or illegal activities through the Services.
Harassing, threatening, or abusing other users or Grexa staff.
Consistently failing to follow Grexa's instructions or requests.

Consequences of termination:

Upon termination of Your Account, You will lose access to all Services, including any stored credentials.
After a reasonable period, Grexa may, at its sole discretion, delete all Your data and content associated with your account.
You will remain liable for any outstanding charges incurred before the termination or suspension of Your Account.

In the event of such suspension or termination, You are entitled to appeal by submitting an email to our Grievance Officer at [email protected] who will then review Your appeal and make a decision based on the merits of the case.

Cancellation

You can cancel your Service Plan at any time by logging into Your account. Your cancellation will take effect at the end of the current paid term. Any queries regarding the cancellation of your Service Plan can be directed to Us via [email protected]

Intellectual Property

The Platform includes design, outline, layout, concept, look and feel, arrangement, functionalities script, styles, text, images, videos, audios, photos, illustrations, notifications, software, source code, object code, and all material or content that form part of the Services offered, which are the sole and exclusive property of the Company. All rights, titles, and interests, including Intellectual Property Rights therein, belong to the Company.
All trademarks and domain names related to Grexa or any other trademark, tradename mentioned on the Platform are the Company's Intellectual Property or are licensed for use by the Company.
The User acknowledges that all rights, titles, and interests in any of the Company's Services are solely and exclusively owned by the Company, and that any intellectual property rights related to them belong to the Company.
The Company owns all Content on the Platform and reserves the right to add, modify, alter, delete, or remove any Content on the Platform without prior notice to you.
Any Intellectual Property Rights not explicitly granted are unconditionally reserved by the Company.
You may download and access the Content on the Platform only temporarily and solely for the purpose of viewing such Information. You are not permitted to use, copy, disclose, modify, or reproduce the Contents of the Platform in any manner not explicitly authorised by the Company. Any unauthorised use for commercial purposes or otherwise by the User shall constitute a violation of the Company's intellectual property rights, and the Company reserves the right to undertake all necessary legal remedies available under applicable laws.

User Data

All User Data will remain the property of the User. Grexa will not make any proprietary claims with regard to any User Data.
The User grants Grexa a non-transferable, and only to the extent necessary for fulfilling the Agreement, sub-licensable licence to use the User Data for the duration of the Agreement, insofar as this is required to provide the Services.
In addition to the above, the User authorizes the Company to collect, use, and process Customer Data in an aggregated and anonymized manner to improve and develop the Services, train algorithms, and for its business purposes.
In addition to the licence specified in the previous subsection, Grexa will receive an irrevocable and unrestricted licence to use any analyses, reports, and results generated by using User Data, in anonymised or aggregated form for its purposes, such as improving its services, provided all relevant applicable legislation is complied with.
Grexa will use reasonable efforts to safeguard the Services against misuse, abuse, and unauthorised access to the User Data.
The User represents and warrants that any submission or provision of User data to the Services is lawful and that the processing of such data in accordance with the Terms of Use does not breach any applicable privacy policy, laws, or regulations.

Privacy Policy

All Information shared or disclosed by You while accessing, downloading, or using the Platform shall be governed by our Privacy Policy, which forms part of these Terms and is provided here.

By using the Services, You agree to be bound by our Privacy Policy, which is incorporated into these Terms. Please note that our servers are hosted in India. If You access the Services from any other region of the world where laws or other requirements regarding personal data collection, use, or disclosure differ from those in India, Your continued use of the Services constitutes Your transfer of data to India. You expressly consent to the transfer and processing of Your data in India.

Third-Party Links

The Platform may include third-party links to websites, images, photos, content, and advertisements that are not managed or controlled by us. We do not endorse or accept any responsibility or liability, either directly or indirectly, for your use or access to content, advertising, goods, services, or information provided on such third-party links.
We recommend that You carefully read and understand the terms of use and privacy policies of these third-party websites and the goods/services they offer.

Services Management

We reserve the right to:

Monitor the Services for violations of these Terms of Use;
Take appropriate legal action against anyone who, at Our sole discretion, violates the law or the Terms, including, without limitation, reporting such User to law enforcement authorities;
At Our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your contributions or any portion thereof;
At Our sole discretion, and without limitation, notice, or liability, we may remove from the Services or otherwise disable all files and content that are excessively large or burdensome to Our systems; and
Otherwise, handle the Services in a way that safeguards Our rights and property and ensures their proper operation.

Disclaimer of Warranties

The content on the Platform, including Services offered therein, is provided on an "as is" and "as available" basis. The Company neither assumes any responsibility nor provides any representations or warranties of any kind, including but not limited to, implied warranties of non-infringement, quality, security, fitness for a particular purpose, accuracy, compatibility, timeliness, deletion, miss-delivery or failure to store any user information, communications, personalisation settings.
It is hereby expressly clarified that we make no representations, warranties, assurances, or guarantees—whether express or implied—regarding the quality, accuracy, or professional qualifications or expertise related to the Services provided to You or any other information supplied on the Platform. Under no circumstances shall we be liable to You or any third party for any decisions made or actions taken based on such information.
We do not accept any responsibility or liability for any inaccuracies in data or information recorded by products used by us to provide the Services on the Platform.
The Company does not guarantee to prevent unauthorised access if You lose your credentials or if Your account is otherwise compromised.
Your use of the Platform is entirely at your own risk, and we do not accept any responsibility for any damage to your systems, devices, networks, or loss of data or content that results from using the Platform.
You acknowledge and accept the usual risks associated with using the Internet. We do not accept any liability for losses or damages caused by your use of the Platform, which may be infected with malware, viruses, or deliberately corrupted.
We do not recommend or endorse the information or content found in any services and therefore disclaim any liability regarding the services offered herein. You agree to waive any claims or disputes against us relating to any issues that arise during your use of the services, and to the extent that such waiver is not applicable, you agree to release all claims against us concerning the same.
We accept no liability or responsibility for any injuries, losses, damages, or expenses incurred by Users resulting from any disclosure made by us while providing the Services, where the User has explicitly or implicitly consented to this by agreeing to use the Services and accepting the Terms.
We disclaim all warranties, whether express or implied, including but not limited to: (i) the suitability of this Platform or the Services to meet Your requirements; (ii) the accuracy or correctness of Your Information or other Users’ on the Platform; (iii) the quality of the Services, including whether the Information or notifications provided would meet the User’s expectations; (iv) any Content posted, uploaded, shared, transmitted, or received by or on behalf of any User or other person on or through the Platform; (v) the nature of any user access, including the possibility that it may be uninterrupted, timely, secure, or error-free; (vi) any errors or bugs in the Platform being corrected; (vii) the compatibility of the Platform with all networks or devices; (viii) any unauthorised access to or alteration of your transmissions or data; (ix) the security and privacy of your personal data and content; (x) the provision of any updates or upgrades to the Platform; and (xi) any other matter related to the Platform or the Service.
You are solely responsible for the information or content that you choose to provide and submit on the platform, and we disclaim all responsibility regarding any such information or content you provide to us. You hereby represent and warrant that you are fully entitled under law to upload the information or content uploaded by you as part of your profile or otherwise while using the services, and that no such content infringes any third-party rights, including intellectual property rights and data protection rights. We do not accept any responsibility for any information or content, and our role is limited to that of an intermediary under the Information Technology Act, 2000. Upon becoming aware of a breach of the foregoing representation, we may modify or delete parts of your profile at our discretion, with or without notice to you.
The Services may generate content using artificial intelligence technologies and may contain inaccuracies, omissions, or unintended results. The Company makes no representations or warranties regarding the accuracy, reliability, legality, or suitability of such outputs, and you are responsible for reviewing and approving such content before using or publishing it.
The Company does not guarantee any specific results, outcomes, revenue, leads, or customer conversions from your use of the Platform or the Services. We disclaim any liability for failing to achieve the expected results or business outcomes.

Limitation of Liability

The Company shall not be liable for any direct, indirect, special, consequential, incidental, or exemplary damages, including but not limited to damages for loss of profits, data, goodwill, use, or other intangible losses, resulting from Your use or inability to use the Platform or the Services provided thereon. Additionally, You are responsible for complying with Your local, national, or international laws while using the Services, and We are not liable for Your breach of applicable laws if You use the Services in a manner not intended by Us.

Indemnity

You agree to indemnify, defend, and hold harmless the Company, its subsidiaries, affiliates, and their employees, representatives, partners, officers, and agents from any and all third-party claims, damages, costs, losses, and liabilities, including reasonable attorneys' fees and expenses, arising out of or in any way connected with:

Your use of the Platform and Services;
Your breach or alleged breach of these Terms or any applicable laws or regulations;
Your violation of any third-party rights, including Intellectual Property Rights, privacy rights, or publicity rights;
Any Content You upload, post, or transmit through the Platform or Services;
Any misrepresentation made by You in connection with Your use of the Platform or the Services therein.

We will indemnify, hold harmless, and, at Your option, defend You, Your affiliates, and Your officers, directors, employees, and agents against losses resulting from any third-party claims, suits, proceedings, actions, or demands arising from Our material breach of these Terms.

Survival

Your obligations under the following sections shall survive the termination of these Terms of Use and your use of or access to the Services: Indemnification, Intellectual Property.

Severability

In case any one or more of the provisions in the Terms are found to be unenforceable, invalid, or illegal for any reason, such invalidity, illegality, or unenforceability shall not affect the other provisions. The Terms shall be interpreted as if such invalid, illegal, or unenforceable provision had never been included.

Waiver

No waiver by Us of any breach or default by You under this agreement shall be considered a waiver of any previous or future breach or default. Any waiver must be in writing to be valid.

Force Majeure

Grexa cannot be obliged to perform any obligation under these Terms if such failures in performance or delays in performance occur due to causes beyond their reasonable control, including war, acts of God, natural disasters, or government actions.

Governing Law & Dispute Resolution

The Terms and their interpretation are governed by and construed in accordance with the laws of India. The competent courts in Mumbai shall have exclusive jurisdiction over any claims, disputes, or other matters arising from or related to these Terms. Nothing herein shall prevent Grexa from seeking and obtaining appropriate equitable relief from a court with competent jurisdiction, including, without limitation, an order of specific performance, a temporary restraining order, or other injunctive relief, to prevent a breach of these Terms.

Contact Information

If the User has any questions about the Platform, the Services, or these Terms, You may contact us at [email protected].

The Terms of Use were last updated on 1 Aug 2025.

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